Refund and return policy

At Africionado Hub, your satisfaction is our priority. Due to the nature of our products, returns are only accepted for unopened cigars in their original packaging within 7 days of delivery. If your order arrives damaged or incorrect, please contact us immediately for a replacement or refund. All refund requests are reviewed within 3–5 business days. Note: Opened cigar boxes or used products cannot be returned for hygiene and quality reasons.

Welcome to Cigaraficionadohub. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit or make a purchase from our website.

1. Information We Collect

We may collect the following types of information from you:

  • Personal Information:
    When you create an account, place an order, or contact us, we may collect your name, billing address, shipping address, email, phone number, and payment information.

  • Non-Personal Information:
    We automatically collect data about how you use our website, such as your IP address, browser type, device information, and pages visited. This helps us improve our website and enhance user experience.

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders.

  • Communicate with you regarding your order, shipping updates, and promotions.

  • Improve our website, products, and customer service.

  • Send marketing emails (only if you opt-in).

  • Prevent fraud and ensure the security of our site.

3. Cookies

Our website uses cookies and similar tracking technologies to:

  • Remember your preferences and shopping cart items.

  • Understand how visitors use our website.

  • Personalize your browsing experience.

You can choose to disable cookies in your browser settings, but this may affect the functionality of some parts of our site.

4. Data Protection and Security

We take the protection of your personal information seriously.
Your data is stored securely, and we use industry-standard encryption (SSL) to protect your personal and payment information during transmission.

While no online method is 100% secure, we take every reasonable step to safeguard your data.

5. Sharing Your Information

We do not sell or rent your personal information to third parties.
We may share data only with trusted service providers who help us operate our website — for example, payment processors, shipping partners, or marketing platforms — but only to the extent necessary for them to perform their services.

6. Third-Party Links

Our website may include links to third-party websites.
We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.

7. Your Rights

You have the right to:

  • Access and request a copy of your personal data.

  • Request correction or deletion of your data.

  • Opt out of marketing communications at any time by clicking “Unsubscribe” in our emails.

To exercise these rights, please contact us at contact@cigaraficionadohub.com

8. Children’s Privacy

Our website and products are intended for adults (18 years or older).
We do not knowingly collect personal information from minors. If we discover that we have inadvertently collected data from a minor, we will delete it immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of our website means you accept the revised terms.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

📧 Email: contact@cigaraficionadohub.com
🌐 Website: cigaraficionadohub.com
📍 Address: Dominican Republic