Refund Policy for CigarAficionadoHub.com
Welcome to Cigar Aficionado Hub! We value your satisfaction and are committed to ensuring that you have a great shopping experience. Our refund policy is designed to provide clarity and fairness in addressing any concerns with your purchase. Please read this policy carefully to understand your rights and our procedures.
Eligibility for Refunds
We offer refunds under the following circumstances:
- Damaged or Defective Products:
- If you receive a damaged or defective item, please contact us within 7 days of receiving your order.
- Provide clear photographs of the damage or defect along with your order number for verification.
- Incorrect Items Received:
- If the items delivered do not match your order, please notify us within 7 days.
- We will arrange for the correct items to be shipped to you or process a refund.
- Non-Delivery:
- If your order does not arrive within the estimated delivery time, please contact our support team. Refunds or reshipments will be offered based on investigation results.
- Change of Mind:
- We accept returns for unopened and unused items within 14 days of delivery. The customer will bear the return shipping cost.
- Refunds will only be processed after the item is received and inspected by our team.
Conditions for Refunds
To qualify for a refund, the following conditions must be met:
- The item must be in its original packaging and unused condition (for change of mind returns).
- Proof of purchase (order confirmation email or receipt) must be provided.
- The refund request must be submitted within the specified time frame.
Non-Refundable Items
Certain items are not eligible for refunds:
- Products marked as “final sale” or “non-returnable” on the product page.
- Opened or used items (except in cases of damage or defects).
- Gift cards and promotional items.
- Perishable items or those with specific storage requirements that have been compromised.
Refund Process
- Submit a Refund Request:
- Contact our customer support team at support@cigaraficionadohub.com or use the form on our “Contact Us” page.
- Include your order number, a detailed explanation of the issue, and any supporting evidence (e.g., photos).
- Return Authorization:
- If your request is approved, we will provide a Return Authorization Number (RAN) and return instructions.
- Items returned without prior authorization may not be eligible for a refund.
- Inspection and Processing:
- Once we receive the returned item, it will be inspected to ensure it meets our refund criteria.
- Refunds will be processed within 7-10 business days of receiving the item.
- Refund Method:
- Refunds will be issued to the original payment method. Please note that bank processing times may vary.
Exchanges
We offer exchanges for incorrect or defective items. The process for exchanges follows the same steps outlined above for returns and refunds. Please indicate your preference for an exchange when submitting your request.
Shipping Costs
- If the return is due to our error (e.g., defective or incorrect items), we will cover the return shipping costs.
- For change-of-mind returns, the customer is responsible for return shipping fees.
International Orders
For international orders, the customer is responsible for all return shipping costs, customs duties, and taxes. Please ensure the items comply with return guidelines before shipping them back.
Contact Us
If you have any questions or concerns about our refund policy, please do not hesitate to contact us:
- Email: contact@cigaraficionadohub.com
- Adress: Santo Domingo, Dominican Republic
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM EST.
Thank you for shopping with Cigar Aficionado Hub. Your satisfaction is our top priority!